Last Updated: 12/04/2025

This Privacy Policy explains how Summit Service Management (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website, interact with our services, book appointments, or communicate with us — including participation in any SMS/text messaging programs. By using our website, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our website or submit forms:

Name

Email address

Phone number

Any information you voluntarily submit through website forms.

1.2 Mobile Information (SMS/Text Messaging)

If you opt in to receive SMS/text messages from us, we may collect:

Mobile phone number

Message interaction data (delivery status, read status, click tracking)

Time/date of interactions

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers in support roles (such as customer service or SMS delivery providers) is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the Text Message services.

2. How We Use Your Information

We use collected information to:

Provide, operate, and improve our website and services

Process bookings, requests, and transactions

Communicate updates, confirmations, promotions, and important service notifications

Personalize your experience

Send SMS/text messages if you have opted in

Comply with legal obligations

3. SMS/Text Messaging Program Compliance

By opting in to receive SMS/text messages from Summit Service Management, you agree to the following:

3.1 Program Description

You may receive messages related to:

Appointment reminders

Service updates

Customer support

Promotions, offers, and announcements

3.2 Opt-In Consent

Opt-in methods may include:

Website forms

Keyword text opt-ins

3.3 Opt-Out Instructions

You may opt out at any time by replying STOP to any message.
This will unsubscribe you from all SMS communications from Summit Service Management.

3.4 Rejoin Instructions

To rejoin after opting out, reply START, UNSTOP, or re-submit any website opt-in form.

3.5 Help Instructions

For help, reply HELP or contact us at:
[email protected]

3.6 Message Frequency

Message frequency may vary based on interactions, bookings, and program participation.

3.7 Carrier & Rate Disclosures

Message & data rates may apply.

Carriers are not liable for delayed or undelivered messages.

3.8 Data Sharing for SMS

SMS consent and opt-in data will not be shared with third parties, affiliates, or external marketers.
The only exceptions are:

SMS aggregators

Service providers who facilitate message delivery

This is required for system performance but never for marketing purposes.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and tracking tools to improve website functionality, diagnose issues, personalize content, and analyze usage patterns. You may disable cookies in your browser settings.

5. How We Share Your Information

We may share personal information with trusted subcontractors or service providers who assist with:

Customer service

Website hosting

SMS delivery

Payment processing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will never be sold or shared except with aggregators/providers necessary for delivering the SMS service.

We do not sell or rent your personal data.

6. Data Security

We use commercially reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may:

Access, update, or delete your personal information

Opt-out of SMS at any time by replying STOP

Disable cookies

Request clarification about our data handling practices

To submit a request, contact us at [email protected].

8. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe we have done so, contact us and we will remove the data promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

[email protected]