Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our website or submit forms:

• Name
• Email address
• Phone number
• Any information you voluntarily submit through website forms

1.2 Mobile Information (SMS/Text Messaging)

If you opt in to receive SMS/text messages from us, we may collect mobile phone number, message interaction data (delivery status, read status, click tracking), and time/date of interactions.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers in support roles is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the Text Message services.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our website and services
• Process bookings, requests, and transactions
• Communicate updates, confirmations, and important service notifications
• Personalize your experience
• Send SMS/text messages if you have opted in
• Comply with legal obligations

3. SMS/Text Messaging Program Compliance

By opting in to receive SMS/text messages from Summit Service Management, you agree to the following:

Program Description

You may receive messages related to appointment reminders, service updates, customer support, and promotions or announcements.

Opt-Out

Reply STOP to any message to unsubscribe from all SMS communications.

Rejoin

Reply START, UNSTOP, or re-submit any website opt-in form.

Help

Reply HELP or contact [email protected].

Carrier & Rate Disclosures

• Message & data rates may apply
• Message frequency varies
• Carriers are not liable for delayed or undelivered messages

SMS Data Sharing

SMS consent and opt-in data will not be shared with third parties, affiliates, or external marketers. The only exceptions are SMS aggregators and service providers who facilitate message delivery. This is never for marketing purposes.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and tracking tools to improve website functionality, diagnose issues, personalize content, and analyze usage patterns. You may disable cookies in your browser settings.

5. How We Share Your Information

We may share personal information with trusted subcontractors or service providers who assist with customer service, website hosting, SMS delivery, and payment processing.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be sold or shared except with aggregators/providers necessary for delivering the SMS service. We do not sell or rent your personal data.

6. Data Security

We use commercially reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may:

• Access, update, or delete your personal information
• Opt-out of SMS at any time by replying STOP
• Disable cookies in your browser
• Request clarification about our data handling practices

To submit a request, contact us at [email protected].

8. Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have done so, contact us and we will remove the data promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

[email protected]